Effective Date: June 29, 2026
Privacy Policy
Welcome to Door Factory, a brand operated by HOME DELUXE BLDG MAT TR L.L.C.SP. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.doorfactory.ae, contact us, or purchase our products and services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you use our website or contact us:
Personal Information
- Full Name
- Company Name (if applicable)
- Email Address
- Phone Number
- Delivery or Installation Address
- Billing Address
- Project Details
- Any information you voluntarily provide through forms or email
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
- Referral Website
- Cookies and Analytics Data
How We Use Your Information
Your information may be used to:
- Respond to your inquiries
- Prepare quotations
- Process orders
- Arrange deliveries
- Schedule installations
- Provide customer support
- Improve our website and services
- Send order updates
- Comply with legal obligations
- Prevent fraud and unauthorized activities
We do not sell or rent your personal information to third parties.
Sharing of Information
We may share your information only when necessary with:
- Delivery partners
- Installation teams
- Payment service providers
- IT service providers
- Government authorities when required by law
All third parties are expected to protect your information and use it only for the services they provide.
Cookies
Our website may use cookies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance user experience
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no internet transmission or electronic storage method is completely secure.
Third-Party Services
Our website may use trusted third-party services such as:
- Payment gateways
- Website analytics
- Live chat services
- Shipping providers
- Marketing tools
These providers have their own privacy policies governing the use of your information.
Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information where legally permissible
- Withdraw consent where processing is based on consent
- Request information about how your data is used
To exercise these rights, please contact us using the details below.
Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
Children’s Privacy
Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will always be published on this page with the updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
HOME DELUXE BLDG MAT TR L.L.C.SP
Brand: Door Factory
Warehouse No. 1
Behind Emirates Road
Al Sajaa Industrial Area
Sharjah
United Arab Emirates
Mobile: +971 54 581 9112
Landline: +971 6 883 6049
Email: info@doorfactory.ae
This Privacy Policy is designed to help you understand how we collect, use, and protect your information while providing our products and services.